Hours: 37.5 per week
Location: Gosport
Salary: £18,000 to £22,000 DOE + Pension Scheme

Job Share Considered

Citizens Advice Gosport is looking to appoint a highly motived and experienced Debt Caseworker.  The successful candidate will start as soon as possible, working primarily from our offices at Martin Snape House, Gosport.  Our offices are easily accessible and situated in the Town Centre within walking distance of Portsmouth Harbour and the Bus Station.

The successful candidate will be able to:

• Deliver 1:1 money advice for people at risk of debt that can affect their housing options.
• Give 1:1 financial capability sessions in an interesting and engaging manner.
• Provide high quality advice sessions to adults either face to face or by telephone to identify root causes for problems and provide options to prevent them from happening again
• Maintain a professional, confidential, impartial and non-judgemental approach at all times

We aim to encourage people to manage their finances more effectively and help them take control before they reach crisis point.

We are looking for an experienced caseworker with a ‘Can Do’ approach, ideally with some debt and housing experience. Training can be provided for the right candidate.

If you would like to join our friendly and supportive team then please either call or email Ame on 02392 604605 or send an email to admin@gosportcab.cabnet.org.uk for an application pack.

Closing Date: Friday 1^st March 2019 or sooner if a suitable applicant is found.

Closing Time: 12 noon

Interview Date: 11^th March 2019

Gosport Citizens Advice Bureau is a company limited by guarantee, Registered in England number 5971208,  Registered Office: Martin Snape House, 96 Pavilion Way, Gosport, Hampshire

PO12 1GE. Registered Charity Number 1116994 Telephone Contact : 02392-520-112

Terms of Appointment

The appointment may be on a part-time or a full-time basis.  There is scope for flexible working hours but you should be prepared to provide cover on a rotational basis on Wednesday afternoons until 6.30 pm and on Saturday mornings from 10 am to midday.

Holiday allocation is 33 days per annum inclusive of Bank Holidays (pro rata).

The appointment will be for an initial period of 12 months.

Citizens Advice Basingstoke

Citizens Advice Basingstoke, founded in 1961, is a local independent charity and a member of the national association Citizens Advice.  Our objective is to support the local community by providing free, independent and impartial advice to individuals and families in need, valuing diversity, promoting equality and challenging discrimination and harassment. 

The Role

You will provide advice and support primarily in 2 distinct areas, as described below.  On occasions you may also be asked to assist with other advisory services.  Client contact will be face to face, online and over the telephone.

Universal Support: Help to Claim (US HTC)
Citizens Advice Basingstoke will shortly start delivering a new service called Universal Support: Help to Claim.  This service will assist people through the process of making a claim for Universal Credit and help them to be ready to cope with a new payment system.

Local Welfare Assistance (LWA)
Local Welfare Assistance is a service funded by Hampshire County Council.  It provides telephone-based advice, information and guidance not only to those in crises but also to any household that may need assistance in averting an impending crisis.

Key tasks will include:

• interviewing clients using sensitive listening and questioning skills with a view to gaining a full understanding of their problem(s)
  
  
• researching in-house resources and communicating relevant information to clients, while at the same time encouraging them to make their own decisions
  
  
• ensuring that all work conforms to CAB’s systems and procedures and meets required quality standards
  
  
• maintaining detailed records with due attention to the requirements of data protection regulation.
  
  

To Apply

For an application pack (CVs will not be accepted) or more information, please contact Jane Charlick on 01256 845877 or at jane.charlick@basingstokecab.org.uk .

The closing date for completed application forms is 6 March 2019.

Charity Registration Number: 900116

Private Limited Company Number: 2390927

Authorised and regulated by the Financial Conduct Authority: FRN617502

We are delighted to announce that Citizens Advice Portsmouth has been granted funding to run a new service “Help to Claim: Universal Support” the new service offers end-to-end support to help service users make a new Universal Credit claim and be ready for when their first payment arrives.

For further information on any of the Universal Credit Support roles below please contact: wayne.grice@caportsmouth.org.uk

2x Universal Credit Support Advisers

Hours:                  37 per week – Fixed term until March 31^st 2020                            

Salary:                 £21,500 per annum

We are actively seeking to recruit 2 FTE advisers with good IT skills to support clients to make and complete their new Universal Credit claim via face to face, telephone and webchat channels.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. As well as a commitment to the aims and principles of the Citizens Advice Service.

Citizens Advice Portsmouth provides free, independent and impartial advice and information to help people resolve their problems.  We are currently going through an exciting time at Portsmouth, with many opportunities for future growth.

If you choose to begin a career with our organisation, you are guaranteed:

• Competitive rates of pay and paid travel time.
• Excellent and professionally certified training.
• Real opportunities to develop in your profession.
• Confidential Employee Assistance Programme.
• A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
• The chance to work with amazing people and a nationally recognised charity.

To apply for this role please complete the application form taking into account the Job Description and person specification.

You can download an application pack below.

Universal Credit Support Job Pack - Job and Person Specifications

Application Form

Guidance Notes

Introduction to Citizens Advice

CVs are not accepted and we prefer to recieve applications by email.

Closing date:       Thursday 28^th February 2019

Interview date:   To be confirmed   

Universal Support Project Administrator

Hours:                  18.5 per week – Fixed term until March 31^st 2020

Salary:                 £9,500 per annum

The team will provide an effective and efficient support service for first-time Universal Credit claimants. The service includes the provision of advice, information and digital support via face-to-face, and telephone aimed at helping claimants through to the first payment of Universal Credit.

We are looking to recruit a Part Time Administrator for our Universal Support Team.

An understanding of the benefits system, Universal Credit and the impact of the changes from legacy benefits to Universal Credit on clients would be advantageous coupled and excellent admin skills.

Citizens Advice Portsmouth provides free, independent and impartial advice and information to help people resolve their problems.  We are currently going through an exciting time at Portsmouth, with many opportunities for future growth.

If you choose to begin a career with our organisation, you are guaranteed:

• Competitive rates of pay and paid travel time.
• Excellent and professionally certified training.
• Real opportunities to develop in your profession.
• Confidential Employee Assistance Programme.
• A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
• The chance to work with amazing people and a nationally recognised charity.

To apply for this role please complete the application form taking into account the Job Description and person specification

You can download an application pack below.

Universal Credit Support Job Pack - Job and Person Specifications

Application Form

Guidance Notes

Introduction to Citizens Advice

CVs are not accepted and we prefer to recieve applications by email.

Closing date:       Thursday 28^th February 2019

Interview date:   To be confirmed

Universal Support Trainee Adviser

Hours:                  37 per week – Fixed term until March 31^st 2020

Salary:                 £19,500 per annum

The team will provide an effective and efficient support service for first-time Universal Credit claimants. The service includes the provision of advice, information and digital support via face-to-face, and telephone aimed at helping claimants through to the first payment of Universal Credit.

We are actively seeking to recruit a trainee adviser with good IT skills to support clients to make and complete their new Universal Credit claim via face to face, telephone and webchat channels.

Citizens Advice Portsmouth provides free, independent and impartial advice and information to help people resolve their problems.  We are currently going through an exciting time at Portsmouth, with many opportunities for future growth.

If you choose to begin a career with our organisation, you are guaranteed:

• Competitive rates of pay and paid travel time.
• Excellent and professionally certified training.
• Real opportunities to develop in your profession.
• Confidential Employee Assistance Programme.
• A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
• The chance to work with amazing people and a nationally recognised charity.

To apply for this role please complete the application form taking into account the Job Description and person specification.

You can download an application pack below.

Universal Credit Support Job Pack - Job and Person Specifications

Application Form

Guidance Notes

Introduction to Citizens Advice

CVs are not accepted and we prefer to recieve applications by email.

Closing date:       Thursday 28^th February 2019

Interview date:   To be confirmed