Home and Well
Spinnaker Tower

Please Note due to the Covid-19 situation the service is being remodelled so it can be delivered remotely. More information will be available soon.

Citizens Advice Hampshire Working in partnership with:

"There are excess winter deaths, illnesses and cold related health problems associated with fuel poverty, cold homes and the affordability of water supplies"


Cold homes and poor housing conditions have been linked with a range of health problems in children and young people, including respiratory health, growth and long‑term health. In older people, cold temperatures increase the risk of heart attack, stroke and circulatory problems, respiratory disease, flu and hospital admission. Cold homes have a negative impact on our NHS resources due to people taking longer to recover from illnesses, particularly those recently discharged from hospital.


Home & Well is a unique collaboration by organisations working together to support residents of Hampshire and the Isle of Wight to return home as quickly and as easily as possible after a hospital stay and, importantly, ensure they have the comfortable home environment that will help them continue to recover rather than relapsing.

The countywide project scheme aims to address the detrimental impact that cold homes, reduced water usage and anxiety due to utility bills can have on people returning home from hospital. By addressing these issues, the partners hope to speed recovery and reduce the need for re-admission.

Specially trained Citizens Advice advisers will review patients’ utility bills to ensure they are on the best possible deals and maximising the benefits that utilities have to offer. The advisers will also help patients apply to be on the Priority Services Register – meaning that they will receive additional support should they experience a power cut or water shortage

The project will seek to achieve the following outcomes:

  • Sign up clients to the SSEN Priority Services Register (PSR)
  • Sign up clients to the Water Utilities PSR and schemes/tariffs
  • Develop relationships with key clinical staff to identify people who are vulnerable to the health problems associated with a cold home
  • Provide short financial assessments to help the patient better understand their financial obligations
  • Additional fuel poverty, energy advice and water cost advice will be tracked by the referral partner and any other specialist services will be collated statistically.
  • For other signposted services these will be statistically recorded.
  • Provide ongoing support to the NHS by identifying patients who can benefit from adviser intervention to ensure home setting is warm on discharge


Our view is that the project should combine all the elements of helping clients with fuel/water poverty and identifying PSR cases, whilst also providing a more holistic approach and signposting clients to services helping to tackle additional issues such as housing, employment and relationships. 


For more information please contact:

Elaine Allum, Project Coordinator on 07849 300685 or by email at eallum@citahants.org


Angela Gill, Mobilisation Manager on 07712 332396 or by email at agill@citahants.org


Follow Us On Social Networks

Citizens Advice Hampshire © (Limited by Guarantee). Company registration number 6435678. Charity registration number 1122695

Registered office - Little Dower House, Mortimers Lane, Fair Oak, SO50 7EA

Website Disclaimer and Privacy Policy