Home and Well

Citizens Advice Hampshire Working in partnership with:


Home and Well is a unique collaboration of organisations working together to support residents of Hampshire and the Isle of Wight.  The countywide project scheme aims to address the detrimental impact that cold homes, reduced water usage and anxiety due to utility bills can have on people. We provide a complete wrap around service to help your client feel safe and comfortable in their home environment.

Due to Covid the service was moved on-line and 'Home and Well Direct' was established, enabling non-NHS organisations to make referrals into the project. 

Once a referral is made a specially trained will assist the client with:

  • Energy/water tariff advice
  • Priority Service Registration (PSR) - a service that will ensure the patients will receive additional support should they receive a power cut or water shortage
  • Income maximisation
  • Provide a complete wrap-around/signposting service – referring to community and other organisations for a range of social issues

Our view is that the project should combine all the elements of helping clients with fuel/water poverty and identifying PSR cases, whilst also providing a more holistic approach and signposting clients to services helping to tackle additional issues such as housing, employment and relationships. 

Introduction to Home & Well

Jo Hillier

CEO Citizens Advice Hampshire

Home & Well Project wins the Customer Vulnerability Award 2021

Janet Duggan

Business Support Manager

Home & Well Utility Award 


In March 2022 Home & Well along with our partners won the Customer Vulnerability Award at the (delayed) 2021 Utility Week Awards at Grosvenor House Hotel - a great celebration of partnership working.

Managing Director of Scottish and Southern Electricity Networks stated “The ‘Home & Well’ initiative provides additional help to patients leaving hospital, developing a rounded, multi organisation, care package to support a healthy transition from the ward to more familiar surroundings. The scheme helps to ensure that customers who are returning home from hospital are able to stay well once back in their own surroundings. ‘Home & Well’ makes a huge difference to not only the physical wellbeing of such customers, but also in providing an element of reassurance which can help with the customer’s mental welfare. The Social Return on Investment for ‘Home & Well’ is £22.15 for every £1.00 spent; making it one of the most successful partnerships from any utility UK-wide.”

Tim Cooling, Head of Strategy, Hampshire and IoW Integrated Care System, Hampshire Southampton and IoW CCG said "We are really pleased that Home and Well has won the Customer Vulnerability Award. It is a great example of partnership working and what can be achieved by coming together as an Integrated Care System (ICS).  As an ICS we really do have the opportunity to support people to stay well and independent in their communities."


For more information please contact the Project Co-ordinator, Megan Burns on 07599 102 246 or by email at mburns@citahants.org