Please note that course handouts will be uploaded no later than two weeks before the course delivery date.
Challenging Benefit Decisions
In order to participate in the course you will need either a copy of the CPAG Welfare Benefits and Tax Credits Handbook 2020/2021 (last year's edition, mustard yellow cover), or access to an ASK-CPAG online account. Please ask your LCA for access to these resources.
Please do not feel that you have to print these documents - some are quite long - but you will need access to them during the course. You may wish to view them on screen instead:
HO1 Quiz Can they appeal
HO2 CRMR1 case study
HO3a Diary for Mrs A
HO3b ESA Descriptors
HO3c Submission for Mrs A
HO4 Find the Law
HO5 Submission and Law for Mr B
Introduction to Housing Advice 1 - Housing Status & Rights of the Tenants:
HO1 Housing and Homelessness Jargon List (the same document as HO1 in Intro to Housing Advice 2)
HO2 Housing Status and Vulnerability to Eviction
Introduction to Housing Advice 2 - Housing Options & Homelessness:
HO1 Housing and Homelessness Jargon List (the same document as HO1 in Intro to Housing Advice 1)
HO4 Homelessness Reduction Act flowchart South Cambs
Introduction to Welfare Benefits:
Confidence with Online Benefit Calculators
HO3 Benefits Checklist Master Copy
Introduction to Debt 1 - Exploration, Emergencies and First Steps
H01 Debt Advice Learning Diagram
H03 Case Study and Sample Letter December 2021
Introduction to Debt 2 - Debt Solutions Explained
H01 Maggie and Leroy Final Budget
H02 Debt Solutions Table (from 29-06-21)
H03 Debt Solutions Activity (from 20-06-21)
Universal Credit 1: Eligibility, Structure and Making a Claim
HO2 Stages Involved in making a Universal Credit Claim
Universal Credit 2: Calculating Universal Credit
HO1 Elements Rate Chart December 2021
Universal Credit - the tricky bits:
HO1 Right to Reside Flowcharts - updated Dec 21
HO2 Immigration Status Exercises
HO3 Calendar for Assessment Periods (please make sure you have a printed hard copy of this document)
HO4 Case Study non-monthly Payments
HO5 Deductions from UC Priority Order
Personal Independence Payment - Successful Applications
HO3 Specimen PIP2 Form (please do not print - this document is 33 pages long)
Level 2 Award in First Aid for Mental Health (accredited)
Qualification Specification FAA-MH2-DL
Skills for Advice
HO2 Link to the Essential Information Questions Booklet on Skillsbook (you must log into Skillsbook to access this document)
HO3 Surinder and Stella - Summarising exercise
Quality in Case Recording
1. Framework across all topics and all levels of advice
2. Well Written Housing Case Record
Train the Trainer
Please complete the Honey & Mumford Learning styles questionnaire and bring the results to the first session. You can complete this online or by downloading and completing the questionnaire below. Please also have a copy of the attached Honey & Mumford Descriptors available for the first session.
Honey & Mumford LS descriptions
Honey and Mumford LS Questionnaire
or Complete the questionnaire online by clicking here
Introduction to Giving Employment Advice
HO1 Employment Status and Rights
HO2 Employment Rights Quiz - Questions
HO4 Employment Tribunal Process
HO5 Final Case Studies Questions
Supervision for New Managers & Supervisors
Leadership Styles Questionnaire
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