Please note that course handouts will be uploaded no later than two weeks before the course delivery date.
Challenging Benefit Decisions
In order to participate in the course you will need either a copy of the CPAG Welfare Benefits and Tax Credits Handbook 2020/2021 (last year's edition, mustard yellow cover), or access to an ASK-CPAG online account. Please ask your LCA for access to these resources.
Please do not feel that you have to print these documents - some are quite long - but you will need access to them during the course. You may wish to view them on screen instead:
Introduction to Housing Advice 1 - Housing Status & Rights of the Tenants:
Introduction to Housing Advice 2 - Housing Options & Homelessness:
Introduction to Welfare Benefits:
Confidence with Online Benefit Calculators
Introduction to Debt 1 - Exploration, Emergencies and First Steps
Introduction to Debt 2 - Debt Solutions Explained
Universal Credit 1: Eligibility, Structure and Making a Claim
Universal Credit 2: Calculating Universal Credit
Universal Credit - the tricky bits:
Personal Independence Payment - Successful Applications
Level 2 Award in First Aid for Mental Health (accredited)
Skills for Advice
HO2 Link to the Essential Information Questions Booklet on Skillsbook (you must log into Skillsbook to access this document)
Quality in Case Recording
Train the Trainer
Please complete the Honey & Mumford Learning styles questionnaire and bring the results to the first session. You can complete this online or by downloading and completing the questionnaire below. Please also have a copy of the attached Honey & Mumford Descriptors available for the first session.
Introduction to Giving Employment Advice
Supervision for New Managers & Supervisors