This half-day interactive online-course is designed for anyone giving advice and information to clients and will provide a general introduction to Universal Credit (UC).
Whilst not compulsory, it is recommended that advisers attend both UC courses in sequence.
Tutor: Gill Ormond
Audience: All advisers
Session Duration: 3 hours
Learning Objectives:
- Identify who can and cannot claim Universal Credit
- Identify who should and should not claim Universal Credit
- Understand the structure of universal credit, and which elements should be included for which claimants.
- Guide a client through making a claim
- Recognise the potential pitfalls in the claim process, and know how to mitigate these
- Explain how Assessment Periods work, and consider the impact of changes of circumstance
THERE ARE TWO HANDOUTS YOU WILL NEED TO DOWNLOAD AND PRINT FOR THIS COURSE. THERE IS NO PRE-COURSEWORK. PLEASE ACCESS THE COURSE DOCUMENTS WELL IN ADVANCE BY FOLLOWING THE LINK IN YOUR REMINDER EMAILS.
