Telephone Assesor Learning Programme

Round 2 - Starting April 2021


Course Date and Time

Session 1:  Induction, Introduction to the Service, Aims and Principles, Understanding the Training Program and a first look at the client journey

22nd April 2021 9:30am-12:30pm

Session 2: The Role of the Assessor, and Skills for Advice work

13th May 2021 9:30am-12:30pm

Session 3: Casebook.  Creating client and case records, creating tasks, using task lists.  Quality Case Recording - what makes a good case record

3rd June 2021 9:30am-12:30pm

Session 4:  Bringing it all together.  An interactive session looking at real client scenarios and considering how best to help.

1st July 2021 9:30am-12:30pm