Telephone Assesor Learning Programme

Round 1 - Starting February 2021


Course Date and Time

Session 1:  Induction, Introduction to the Service, Aims and Principles, Understanding the Training Program and a first look at the client journey

12th February 2021 9:30am-12:30pm

Session 2: The Role of the Assessor, and Skills for Advice work

5th March 2021 9:30am-12:30pm

Session 3: Casebook.  Creating client and case records, creating tasks, using task lists.  Quality Case Recording - what makes a good case record

26th March 2021 9:30am-12:30pm

Session 4:  Bringing it all together.  An interactive session looking at real client scenarios and considering how best to help.

23rd April 2021 9:30am-12:30pm