East Hampshire ASM role

Advice Service Manager/Supervisor


Hours:                  22.5 hours per week


Salary:                  c £23,500 pro rata depending on experience


Contract:             Initial fixed term to 31 March 2021 (may be renewed funding permitting)


Location:             Petersfield and Bordon (with some remote working)


Responsible to: District Advice Service Manager (DASM)



Join our enthusiastic team and help run a highly regarded advice service that supports local communities to deal with their problems.


Citizens Advice East Hampshire has a vacancy for a manager/supervisor to help run the day to day delivery of our advice service. You will work as part of a small team responsible for advice services across East Hampshire but with particular focus on two towns, Petersfield and Bordon, as well as remotely. You will support a friendly team of volunteer advisers as well as play an important part of the wider management team of the organisation delivering quality advice services across East Hampshire.


This role would suit either an applicant looking to build up their management skills or someone with existing management skills that they could use in the advice sector. Experience of providing advice services to the public is desirable.


 We are looking for someone who has:


  • A flexible team focused approach to working directly with the public
  • An interest in the provision of advice to the public and a passion about quality customer services
  • Experience of managing volunteers or others, in a customer facing service



If you like working in a dynamic and friendly environment to support the local community, we would love to hear from you.  Previous applicants need not apply.

To apply please download the documents below and complete and return the application form to admin1@citahants.org

Closing date for applications :  12 noon Monday 3rd August 2020

Interviews will take place week commencing 10th August 2020 (remotely)

Please note that CVs will not be accepted as part of this application


We value diversity, promote equality and welcome applications from all sections of the community.


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