Macmillan Surrey

The Macmillan Welfare Benefits Service, delivered by Citizens Advice locally is transitioning to a new, regionally coordinated model. As part of this transition, there will be a temporary pause in new referrals from 1 May to allow systems and teams to move safely into the new service. This ensures people affected by cancer can access support through clear pathways and a consistent triage process from day one of the new model.

Anyone already receiving support will continue as planned

During the pause, the Macmillan Support Line may be able to help and support people affected by cancer.
They can be contacted on 0808 808 0000.

What is changing

• The service is moving to a new regional delivery model coordinated by Citizens Advice and partners
• A central triage service will become the main access route
• Support will continue via telephone, email, digital and face-to-face, where appropriate
• Access will be more consistent and equitable across Hampshire, the Isle of Wight, Surrey, Sussex and Kent
• Support will be prioritised based on need, with casework focused on more complex issues

Our dedicated team can offer free, impartial, and confidential information and advice on a range of issues including:

• Help with welfare benefit applications and appeals
• Help with money matters
• Employment issues
• Housing issues
• Accessing charitable grants and one-off payments
• Travel to/from appointment

We would like to thank Macmillan Cancer Support for funding this vital Service.